Does every customer pay the same price?
Yes. Purchase prices are the same for everyone. Referral rewards come from the configured new-purchase or renewal rates, not from different member prices.
Start by finding the exact status.
From orders and instances to billing, check the records you already have before deciding the next step.
Provisioning was accepted, so why is there no connection information yet?
Accepted means the request reached the control panel, not that the instance is ready. Synchronize the instance and check its provisioning status, running status, and connection information.
Why is my coupon not accepted?
A coupon may be limited by eligible users, shared usage count, or validity period. The checkout page shows the specific reason and the final quote.
Can one order contain different products?
Yes. Different products or configurations stay separate in the cart, and order lines show each provisioning result after checkout.
How do I renew or manage an existing VPS?
Open “My VPS”, synchronize the actual status first, then choose renewal, power on, power off, restart, or password reset.
Can I top up my balance online right now?
Online top-ups are not open yet. Your current account balance can be used for purchases and renewals, and balance changes are listed in the statement.